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Returns & Refunds

We know purchases do not always work out. Whether you received a damaged item, a defective unit, or simply changed your mind, our return process is designed to stay clear and fair.

Important: Returns must be approved in advance and shipped only to the return address provided with your RMA. Parcels sent without approval or to the wrong address cannot be processed.

30-day refund guarantee

You may request a return within 30 days of receiving your order for a refund or exchange if:

  • the product arrived damaged;
  • the product is defective;
  • you received the wrong item; or
  • you changed your mind (subject to the conditions below).

Return conditions

Damaged or defective items

If an item arrives damaged or proves defective, we will arrange a replacement or a full refund. Please attach clear photos so we can move faster.

Change of mind

Items must be unused, undamaged, and in original packaging with all accessories included.

General merchandise

Gadgets and accessories must be returned in original condition with no signs of use beyond normal inspection. Customers cover return shipping; original outbound shipping is non-refundable.

How to return a product

Step 1

Contact support within 30 days of delivery. Include your full name, email, order number, and reason for return. Attach photos for damage or defects.

Step 2

Our team typically replies within 3 business days. If approved, you will receive an RMA form and a dedicated return address. Do not ship returns without that approval.

Step 3

Pack the product securely, include the printed RMA form, and send it only to the address provided. Email us the tracking number once shipped.

Refunds & processing time

After we receive the return, allow up to 7 days for inspection. Approved refunds go back to the original payment method and usually appear within 3–5 business days depending on your bank. Returns that fail the conditions may be declined.